Cancellation policy
Purchase Options Cancellation Policy
Last Updated: June 2026
Standard Orders
Orders may be canceled or modified only before they enter production, fulfillment, or shipment processing.
If you need to make changes to an order, please contact us as soon as possible at info@dlvtortillas.com.
Once an order has been packed, shipped, or marked for fulfillment, it cannot be canceled.
Food Products
Due to food safety regulations, food products cannot be returned once they have been shipped or delivered.
Please review our Return & Refund Policy for additional information regarding damaged, defective, or incorrect orders.
Pre-Orders
From time to time, De La Vega Tortillas may offer products for pre-order.
Pre-orders may be canceled for a full refund prior to fulfillment.
Once a pre-order enters production, fulfillment, or shipment processing, it cannot be canceled.
Limited Availability Products
Certain seasonal, promotional, limited-edition, custom, or special-order products may not be eligible for cancellation once production has begun.
Availability of such products is not guaranteed and may be limited.
Subscription Purchases
Certain products may be offered as recurring subscriptions.
By enrolling in a subscription, you authorize De La Vega Tortillas to automatically charge your selected payment method at the renewal interval selected during checkout.
Managing Your Subscription
You may update, pause, skip, or cancel your subscription at any time through your customer account portal.
For assistance, contact info@dlvtortillas.com.
Cancellation Deadline
To avoid being charged for your next subscription order, cancellation requests must be submitted before your next billing date.
If a recurring order has already been processed, packed, or shipped, the cancellation will apply to future orders only.
Automatic Renewals
Subscriptions automatically renew until canceled by the customer.
Renewal charges will be processed using the payment method on file.
Failed Payments
If a recurring payment cannot be processed, we may make additional attempts to collect payment.
We reserve the right to suspend or cancel subscriptions with unresolved payment issues.
Subscription Product Variations
Products included in subscription programs may vary based on availability, seasonality, supplier changes, or operational requirements.
De La Vega Tortillas reserves the right to substitute products of equal or greater value when necessary.
Changes to Subscription Programs
De La Vega Tortillas reserves the right to modify subscription pricing, product availability, shipping methods, discounts, subscription benefits, and program features at any time.
Changes will apply to future subscription renewals.
Shipping Information
Customers are responsible for providing accurate billing and shipping information.
Orders shipped to an incorrect address provided by the customer may not be eligible for replacement, refund, or reshipment at our expense.
Additional shipping charges may apply if a package must be re-shipped due to incorrect address information.
Refused Deliveries
Orders refused by the customer after shipment may not be eligible for a refund.
Any refund issued may be reduced by shipping charges, return shipping fees, handling fees, and other costs incurred by De La Vega Tortillas.
Chargebacks and Payment Disputes
If you believe there is an issue with your order, please contact us before initiating a chargeback or payment dispute.
We are committed to resolving concerns fairly and promptly whenever possible.
Fraudulent, abusive, or unwarranted chargebacks may result in the suspension of future purchasing privileges.
No Cancellation Fees
De La Vega Tortillas does not charge cancellation fees for subscriptions or standard orders canceled before fulfillment begins.
Contact Information
Questions regarding orders, cancellations, or subscriptions may be directed to:
De La Vega Tortillas LLC
222 S York Street
Lancaster, SC 29720
Phone: 704-628-1717
Email: info@dlvtortillas.com